It Was a $6.6b Deal for 9 Years. Then the Feds Reneged. Did Politics Play a Role?
The Washington Post

1-800-MEDICARE, a widely popular government service with a 95% satisfaction rate, has become the center of controversy due to a $6.6 billion contract awarded to Maximus, which was later canceled by the current administration over customer service concerns and labor disputes. The administration's decision to re-compete the contract with a labor harmony agreement has sparked debates, with some expressing concerns about service disruption and others supporting improved labor conditions. “These actions undermine the contracting process by ending early a contract that has excellent performance, replacing it with an approach that’s unproven,” said David Berteau, CEO of the Professional Services Council."

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