HSTF Meeting with Dana Chisnell, DHS Customer Experience

HSTF Meeting with Dana Chisnell, DHS Customer Experience

Please join PSC for a Homeland Security Task Force meeting on Thursday, September 21, 2023, from 11:00am-12:30pm as we host Dana Chisnell, the Executive Director of the new Customer Experience Directorate within the DHS Office of the Chief Information Officer. Ms. Chisnell will discuss the plans and direction for this new initiative and office and how it will synthesize, manage, and support CX initiatives across four key high-impact service providers — TSA, FEMA, USCIS and CBP. Members will hear more about her vision for the organization and gain a better understanding of how industry can best support ongoing and new CX work at DHS. We will hold a brief 30-minute internal task force meeting after hearing from the guest speaker.

Krista Sweet
Vice President, Civilian Agencies
Krista Sweet is the Vice President of Civilian Agencies for the Professional Services Council where she leads policy, programs, and advocacy on behalf of members with federal civilian agencies, including the Department of Homeland Security (DHS), Health and Human Services, Internal Revenue Service (IRS), and Department of Energy 

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Please contact events@pscouncil.org if you have any questions or registration problems. 

September 21, 2023


11:00 a.m. - 12:00 p.m.

PSC Office
4401 Wilson Blvd, Suite 1110
Arlington, VA 22203

Free to members
Closed to nonmembers

9/21/2023 11:00 AM - 12:00 PM
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